Over the past 15 years Zaana has developed a global career that has traversed industry and academia as a leader in customer experience; organisational culture and change; and leadership development.

Previously, Zaana was a Junior Partner at Mckinsey & Company driving human centric strategies and transformations for public, social and health services to deliver future focused services and systems that provide differentiated experiences, and improve quality of care and outcomes while ensuring efficiency of operations. She continues to be an external advisor to McKinsey & Company, and across the for-profit and not-for-profit sectors serving as a strategic advisor, facilitator and executive coach.

Zaana brings an integrated multidisciplinary approach with a PhD in Human Centred Design, Masters in Information and Knowledge Management along with being a Counsellor and qualified ICF Coach. She is passionate about supporting Suncare in its continual journey to innovate and improve the lived experience, and outcomes for individuals, teams, and communities alike, while ensuring a sustainable business.