With over 50 years of experience, we’ve built a reputation for delivering high quality, person centred care. Whether it’s help with your health, your home, or staying socially connected, we’re by your side.

 

What is Support at Home?

Government’s new Support at Home program will replace Home Care Packages and Short Term Restorative Care (STRC). Under this new model, your services are funded quarterly based on your assessed care needs and you only pay for the services you use. Your Care Partner will work closely with you to build your care plan, explain your service options, and make sure your care meets your needs.

Understanding Care Management

When you’re receiving ongoing care through Support at Home, 10% of your quarterly budget is set aside for “Care Management.” This helps fund the time your provider spends supporting and coordinating your care behind the scenes.

This 10% is built into your overall budget and is not an extra charge to you.

 

What does it cover?

Care Management includes things like:

• Helping you plan and update your care
• Making sure your services match your needs and goals
• Coordinating appointments or referrals
• Checking in and responding to changes in your health or circumstances

You’ll see Care Management activities included in your monthly statement, just like other services, so you can stay informed and in control.

 

Fee schedule

All services are charged with a minimum of 1 hour per visit. If your service goes beyond the scheduled time, additional time will be billed in increments, rounded up to the next 15-minute interval. We’ll always do our best to deliver services efficiently and keep you informed of any changes to your scheduled support.

 

Meals on Wheels

Prices vary depending on the size and type of meal selected

 

Flexible fee for service options

At Suncare, we also offer flexible fee-for-service options to help you get the support you need, when and how you need it. All Fee for Service prices are aligned with our Support at Home pricing.

 

Fixed price services

Some supports like specialty cleaning, equipment trials, customised transport solutions, or therapy assessments are offered at a fixed or quoted rate. You’ll always be given the details and asked to approve the cost before anything goes ahead.

 

Cancellations

Need to make a change? We understand that plans can shift. To avoid a cancellation fee, please provide at least 2 business days' notice. Cancellations made with less than 2 business days' notice will be charged at the full-service rate.

 

Using a Third-Party Provider

If we engage a third-party provider on your behalf, their services will be billed at Suncare’s standard hourly rate.

 

Understanding your contributions

Everyone receiving aged care under Support at Home may need to make a contribution to some services. The amount depends on:

1. The type of service.
2. Your financial situation.
   
   

Contribution examples

If you don’t complete an income and assets assessment with Services Australia, the maximum contribution rates will apply. If you’re unsure or feeling overwhelmed, your Suncare team is here to support you.