Partnering with Suncare to Deliver Exceptional Care
Welcome to the Associated Provider Knowledge Base, your go-to source for everything you need to deliver safe, quality services on behalf of Suncare.
Supporting you to deliver quality care, every step of the way
As an Associated Provider, you play a vital role in helping older people live safely and independently at home.
This page brings together the key information, templates and tools you’ll need to meet your responsibilities under the Aged Care Act 2024 and deliver services that reflect Suncare’s commitment to warmth, dignity and belonging.
Quick Access
Shortcuts to the tools and links you use most
Save time and find what you need faster. These handy links take you straight to key systems, knowledge base articles, request forms and reference materials — no digging required.
Customer Feedback
Share compliments, or suggestions about Suncare services. All feedback is triaged by our Customer Service Team and helps us improve our services.
Incident Form
If something happens while you’re delivering services, please let us know. Your report helps us respond quickly, keep customers safe, support providers, and improve how we work together. Please notify the care partner straight away and complete this form with further information.
Service Confirmation
Our preference is that you send confirmation of service to a care partner as a progress note or confirmation. If you are not submitting care notes to a care partner and you do not have a system or process to confirm a service has been delivered. After delivering a service, you can log your completion details to confirm delivery.
This is completed via the link to Suncare's Service Confirmation form below.
Key Suncare Documents
This is your go-to spot for essential documents, policies, templates and forms. Whether you're onboarding, delivering services, or reporting back to us, you’ll find the right files here, always up to date and ready to download.
Key Government Links
Quick access to essential government agencies, programs, and information. These resources help you stay up to date with aged care legislation, standards, funding, and provider responsibilities.
Key Contact Details
Need to speak to someone? We’re here.
We know how important it is to get help when you need it. From supplier queries to scheduling changes, this section makes it easy to reach the right person at the right time.
Care Partner
Your first point of contact for customer care questions. Details are provided on each purchase order email.
Supplier Management Team
For general queries, contract matters, or support outside office hours.
suppliermanagement@suncare.org.au
07 5475 5495
After Hours
1800 786 227
Contracts Coordinator
Accounts Payable
Need Help?
Can’t find what you’re looking for? Just ask.
If something’s unclear, or you need support that’s not covered here, we’re only a phone call or email away. You can also check our Knowledge Base for step-by-step guides and FAQs.