Hours of operation
Find out when Suncare services are available and who to contact for help.
When We're Here
Suncare services operate Monday to Friday from 8:30 am – 4:30 pm (excluding public holidays).
While you may have your Care Partner’s direct number, we encourage you to call our main line first 1800 786 227 so we can quickly connect you with the right person.
If You Need Urgent Help
Our services are designed for everyday, non‑emergency care. If you ever need urgent medical assistance, please call 000 immediately.
When Your Care Partner Is Away
Sometimes your Care Partner may be supporting other customers, attending training, or on leave. By calling the main number, we’ll make sure another friendly team member helps you right away.