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The Support at Home Program

The Support at Home program is changing the way aged care is delivered. Here’s what you need to know about the new system and your role in it.

From 1 November 2025, the Support at Home program will replace the current Home Care Packages and Short-Term Restorative Care programs. This new approach is designed to make it easier for older Australians to access the support they need to live independently at home.

Key features of the Support at Home program include:

  • A streamlined assessment process: Customers will have a single entry point for assessment, making it simpler and faster to access services.
  • A nationally consistent list of services: All providers will work from the same list, ensuring clarity and fairness for customers and providers alike.
  • Clearer accountability and documentation: Providers must keep accurate records and demonstrate that services are delivered as agreed.
  • Stronger safeguards: The program includes enhanced oversight and protections for customers, ensuring their safety and wellbeing.

As an Associated Provider, you play a vital role in delivering these services. Suncare will support you through the transition, providing guidance and resources to help you adapt to the new requirements. Your commitment to quality and compliance will help make this new program a success for everyone involved.