The Aged Care Code of Conduct

The Aged Care Code of Conduct sets clear expectations for the behaviour and professionalism of everyone working in aged care, including contractors and volunteers.

The Code requires you to:

• Act with respect for individuals’ rights to freedom of expression, self-determination, and decision-making
• Treat all individuals with dignity and respect, valuing their diversity
• Respect the privacy of individuals
• Deliver services safely, competently, and with care and skill
• Act with integrity, honesty, and transparency
• Promptly raise and act on concerns about the quality and safety of services
• Prevent and respond to all forms of violence, discrimination, exploitation, neglect, and abuse

What this means for you:

• Ensure all staff, contractors, and volunteers understand and comply with the Code
• Provide regular training and keep records of completion
• Foster a workplace culture that prioritises safety, dignity, and the rights of older people
• Maintain clear processes for recognising, documenting, and reporting any breaches of the Code

By following the Code of Conduct, you help build trust with customers, families, and the wider community, and ensure that aged care services are delivered to the highest ethical and professional standards.