Record Keeping and Audits

Accurate record keeping is a legal requirement and a cornerstone of quality care. As an Associated Provider, you are responsible for maintaining records that demonstrate compliance with Suncare’s policies, the Aged Care Act 2024, and the Aged Care Quality Standards.

What to Keep:

• Service delivery and attendance records
• Invoices, expenditure, and pricing records
• Care notes, progress notes, and clinical reports (where applicable)
• Incident, feedback, or complaint records (including escalation details)
• Worker screening, police checks, and training evidence
• Insurance certificates and policy documentation
• Misconduct investigations or outcomes
• Assistive technology and home modification documentation
• Correspondence or reports provided to Suncare, the individual, regulators, or other parties

Retention Period:
Records must be retained for seven (7) years from the date they are made or received, unless a longer period is required by law or contract.

Audits:
Suncare may undertake verification, review, or audit activities at any time. If selected, you will be notified and provided with the scope and requirements. Cooperate fully, provide accurate information, and participate constructively in any corrective action or improvement process.

By keeping thorough records and supporting audits, you help ensure compliance, transparency, and continuous improvement.