Quick Reference Contacts for Associated Providers
Need help fast? Here you’ll find all the essential contact details for Suncare’s support teams, so you can get the answers or assistance you need.
At Suncare, we know that timely support is crucial for our Associated Providers. Whether you have a question about a customer, need to clarify a process, or face an urgent situation, the right contact can make all the difference.
• In an Emergency: Always call 000 for immediate assistance from emergency services.
• Care Partner: Your dedicated Care Partner’s name, direct phone number, and email address are provided on each purchase order email. This person is your first point of contact for any questions or updates about a customer’s care.
• Supplier Management Team (SMT): For general queries, contract matters, or support outside office hours, contact the SMT at suppliermanagement@suncare.org.au or call 07 5475 5495 during office hours. For urgent issues after hours, call 1800 786 227.
• Contracts Coordinator: For questions about contracts or compliance, email contracts@suncare.org.au or call 07 5475 5476 during office hours. The after-hours number is 1800 786 227.
• Accounts Payable: For invoicing or payment queries, contact ap@suncare.org.au or call 07 5436 3989 during office hours. After hours, use 1800 786 227.
• Associated Provider Portal: Access resources, submit service confirmations, report incidents, and provide feedback at http://www.suncare.org.au/associateprovider.
Keep these contacts handy so you can quickly reach the right team whenever you need support.
• In an Emergency: Always call 000 for immediate assistance from emergency services.
• Care Partner: Your dedicated Care Partner’s name, direct phone number, and email address are provided on each purchase order email. This person is your first point of contact for any questions or updates about a customer’s care.
• Supplier Management Team (SMT): For general queries, contract matters, or support outside office hours, contact the SMT at suppliermanagement@suncare.org.au or call 07 5475 5495 during office hours. For urgent issues after hours, call 1800 786 227.
• Contracts Coordinator: For questions about contracts or compliance, email contracts@suncare.org.au or call 07 5475 5476 during office hours. The after-hours number is 1800 786 227.
• Accounts Payable: For invoicing or payment queries, contact ap@suncare.org.au or call 07 5436 3989 during office hours. After hours, use 1800 786 227.
• Associated Provider Portal: Access resources, submit service confirmations, report incidents, and provide feedback at http://www.suncare.org.au/associateprovider.
Keep these contacts handy so you can quickly reach the right team whenever you need support.