General Manager – Quality and Risk, Rob Miles believes fostering a culture of innovation and delivering systems that support safe care and continuous learning is integral to creating the best possible outcomes for customers.

Rob is committed to implementing best practice processes for quality and risk management. This includes reviewing customer feedback and measuring performance against established benchmarks, to help contribute to Suncare’s continuous improvement in service delivery.

Since joining Suncare in 2003, Rob has progressed through multiple roles gaining a deep and genuine appreciation of community aged care services. He is a highly regarded community services project manager with first hand volunteer experience providing customer support and positively contributing to making people’s lives better.