Phil is a dynamic leader who blends creativity with strategic thinking to address complex challenges in customer experience and innovation.

His career spans the not-for-profit and community services sectors, showcasing his consistent ability to build high-performing teams focused on delivering exceptional customer experiences.

Known for his innovative approach and unwavering commitment to excellence, Phil’s contributions have garnered significant recognition. His work has been recognised by the prestigious Australian Good Design Awards, highlighting the profound impact and quality of his efforts in driving positive change.

Beyond his professional achievements, Phil has shared his expertise in academia. He has lectured on design and innovation at institutions including the University of Queensland and the University of Canberra.