Our ICT Manager Priscilla Jones thrives in the evolving technology environment. In fact, she enjoys the challenge so much, she has evolved within her role at Suncare Community Services for almost a decade.
Last night Priscilla was a runner up in the Not-For-Profit Technology Lifetime Service Award at the 2016 Australian Not-For-Profit Technology Awards held in Melbourne. She was nominated for this award in recognition of her long-term contribution to Suncare.
“I love to find efficiencies and improvements in all things - technology and business processes are exciting ways to do that. Technology is also constantly evolving and that’s awesome for someone like me who likes to be challenged,” she said.
During her time at Suncare Priscilla has seen many technological changes such as electronic processes and data management, but says key changes in the past three years have been workforce mobility and the Cloud.
“These two technologies have changed the way Suncare operates. We now have a connected workforce with secure mobile devices and Cloud applications - that was unheard of 10 years ago. It’s been exciting to see how these two changes have had a knock on effect with everything we do and what is now possible in the future,” she said.
“As Suncare delivers aged care, mental health and disability services across a wide geographical footprint, technology can help us to deliver them efficiently. Technology wouldn’t ever replace all tasks performed by staff, but it could be used to support those working in rural and remote areas.”
Suncare's IT requirements expand
Priscilla joined Suncare as an IT and Administrative Officer in May 2007, after finishing her TAFE studies. She was the only ICT employee for the first three years until she started to grow the team as the organisation and its technology requirements expanded.
In January 2010 Suncare rolled out a new IT Plan including system upgrades, the organisation’s first fully integrated disaster management plan, implementation of six new servers, addition of new office locations, and new management of multi-site networks.
A year later, Suncare introduced further projects including Meals on Wheels, Risk Assessment and Management, as well as improved internet safety. Priscilla, together with Quality Services, updated the feedback processes, orientation training programs and helped to increase Suncare’s presence in the digital world.
In March 2011 Priscilla was promoted to ICT Manager and continued to implement improvements to Suncare’s staff management systems, and introduced a help desk for ICT support. When Suncare’s Head Office moved to bigger premises in 2013, the ICT team completed the IT infrastructure move in just days, with minimal outage for an organisation which provides 24/7 service across nine centres in Queensland.
Her current projects include managing the rollout of Office 365 to Suncare’s field staff and optimising it across the organisation, as well as implementing new Cloud-based finance and HR/Payroll systems.
“Overall I think my greatest achievement is leading and managing a great ICT Team who are known for having great customer service and doing our jobs very well,” Priscilla said.